Frequently Ask Questions

1. Do I need to have an account to shop with you?

You can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us, making your shopping experience with Estilo Market seamless.

2. How do I create an account with Estilo Market?

Registering with Estilo Market is easy. You can create a unique account by going through the following steps:

  1. Click on the ‘Login’ sign
  2. Click on the ‘Sign Up’ tab found on the Customer Login screen.
  3. Fill in your personal particulars on the account creation page.
  4. Click on the ‘Sign Up’ tab for account creation.

3. What if I forget my password, how will I retrieve it?

Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

4. How can I update/edit my shipping or billing address details?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out in case the order is not processed

5. How will I view my order details and history?

Please sign in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only, not the guest checkout.

6. How can I check the status of my order?

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.

7. What is the difference between Guest checkout and shopping through registered account?

In registered account, your billing and shipping information will automatically be put in your order. Furthermore, in order history, you’ll have all the information regarding your previous orders and current order with their order statuses. However, in guest checkout, every time you place and order with Estilo Market, you’ll have to put in your billing and shipping information. Furthermore, you won’t have access to your order status, you’ll have to call or email customer support to inquire about your order status.

9. What is the difference between Order ID and Tracking ID?

You will receive two emails essentially in the order process. One on placing the order and one when your shipment is dispatched. Order ID is your unique order number which is given to you in the Sales Order Summary on placing your order. Tracking ID is sent to you when the order is dispatched.
P.S. Keep in mind, to track your order and its delivery status, you will use your Tracking ID to log on to TCS or DHL website, not the Order ID.

10. Can I cancel my order?

You can cancel your order before the item is shipped. We typically ship orders by 6 pm on the next working day after the order is placed.

11. Can I add items to the existing order or make changes to an order?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order, and places a new order

12. Is it safe to use my credit/debit card to make payments?

Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.

13. What should I do if my payment fails?

In case of a payment failure, make sure the Information passed on to payment gateway is accurate i.e. account details, billing address etc. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days.

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